- GENERAL INFORMATION
The following identification details are given for the owner of the Web Site:
Angelos Christofi (“ANJO WOODEN SUNGLASSES”) is a corporation with email firstname.lastname@example.org.
- OBJECT OF THE CONTRACT
- PRODUCT PURCHASE
3.1 How to buy Products
3.2 Refusal to process an Order
Although ANJO WOODEN SUNGLASSES will always endeavour to process all Orders, there may be exceptional circumstances in which it may be forced to refuse to process an Order after having sent the Order Confirmation and ANJO WOODEN SUNGLASSES reserves the right to do this at any time at its sole discretion.
ANJO WOODEN SUNGLASSES reserves the right to withdraw any Product from the Web Site at any time and to remove or modify any materials or content, and shall not be liable to the User or to any third party as a result of withdrawing any Product from the Web Site, regardless of whether said Product has been sold or not, or as a result of removing or modifying any materials or content on the Web Site.
3.3 Product Warranty
All Products contained on the Web Site are original ANJO WOODEN SUNGLASSES products. All Products have a …..……..-year warranty.
In the event of proven Product nonconformity with the required specifications, ANJO WOODEN SUNGLASSES shall where appropriate, repair, replace, reduce the price or terminate the contract, at no cost for the User.
ANJO WOODEN SUNGLASSES shall not be liable for damage to the Products that may result from misuse thereof or from actions or omissions of the User that do not conform to the specifications of each Product, or for damage caused by third parties not related to ANJO WOODEN SUNGLASSES.
ANJO WOODEN SUNGLASSES puts great care in the presentation and description of the Products. However, the photographs of the products are presented by way of illustration. For information on the precise characteristics of each Product, the User must check the description accompanying each Product.
3.4 Delivery of Products
Once the Order Confirmation is sent, the Products will be delivered to the address specified by the User when making the Order within approximately …………… working days from when they leave the warehouse of ANJO WOODEN SUNGLASSES.
In the case of express shippings, the delivery time will be ………………… working days.
ANJO WOODEN SUNGLASSES assumes no liability where the Product is not delivered due to the fact that the data provided by the User is false, inaccurate or incomplete or if delivery cannot be completed through no fault of the shipping company used for this purpose, like the absence of User or the retention of the Product by Customs. Delivery times are approximate, although ANJO WOODEN SUNGLASSES tries to meet them.
3.5 Delivery costs
Delivery costs include transport, insurance and customs at source. For delivery to countries not part of the EU, customs charges at destination and other taxes (duties) are not included; the recipient will have to settle these in cash in order to receive the merchandise.
The recipient shall be required to pay all import costs and custom duties at the destination, regardless of whether or not the merchandise is accepted.
The goods will be dispatched in the shortest time possible; however, the recipient should take into account the import procedures of the destination country, for which ANJO WOODEN SUNGLASSES cannot be held responsible. Neither shall ANJO WOODEN SUNGLASSES accept any liability for delays caused by strikes or other circumstances beyond its control.
ANJO WOODEN SUNGLASSES does not accept any liability for delays due to customs procedures or in the event that the local authorities decide to confiscate any part of the order
3.6 Price and payment of the Products
The prices applicable to each Product will be those published on the Web Site on the date on which the Order is placed by the User. Although ANJO WOODEN SUNGLASSES tries to ensure that all prices listed on the Web Site are accurate, errors may occur. In the event that ANJO WOODEN SUNGLASSES discovers an error in the price of any of the Products that a User has requested, it will inform the User as soon as possible and give him/her the option of reconfirming the order at the correct price or cancelling it. If ANJO WOODEN SUNGLASSES fails to contact the User, the order will be considered cancelled and the User shall be fully refunded any amounts paid.
ANJO WOODEN SUNGLASSES shall not be required to provide the User with any Product at an incorrect lower price (even if the Order Confirmation has been sent) if the pricing error is obvious and unmistakable and could be reasonably recognized by the User as an incorrect price.
The prices may change at any time. However, any changes will not affect the Products with respect to which ANJO WOODEN SUNGLASSES has already sent an Order Confirmation.
a) Form of payment
Users may pay by cash on Delivery or PayPal. If the payment is made through PayPal, the charge will be made at the time when ANJO WOODEN SUNGLASSES sends the Order Confirmation to the User.
b) Value Added Tax (VAT)
The VAT rate will be the legally applicable rate at each time depending on the particular product.
- RETURN AND EXCHANGE POLICY
a) Right of withdrawal
Under applicable regulations, in the event that the User is contracting as a consumer, she/he may cancel the contract (except for the cases established by law) and freely return or change the delivered Products at any time within ………………calendar days from the date of delivery (the “Withdrawal Period”).
In case the User wants to enforce such right, s/he shall contact ANJO WOODEN SUNGLASSES at the e-mail address email@example.com to manage the return. The User will get a RETURN NUMBER back, and then s/he can choose among shipping the returned goods her/himself or letting ANJO WOODEN SUNGLASSES manage the shipping.
b) Return of defective Products
In the event that the User considers that the Product does not conform to the Product’s specifications, the User shall immediately contact ANJO WOODEN SUNGLASSES at the e-mail address firstname.lastname@example.org with details of the Product and the defect and specifying whether s/he chooses to return the Product or to exchange it for an identical Product.
The User may return the Products at the place where they were delivered to a courier which will be sent by ANJO WOODEN SUNGLASSES or return the Product using his or her own means. Once the returned product has been inspected, ANJO WOODEN SUNGLASSES will send within a reasonable time, an email informing the User whether the Product will be refunded or replaced (the “Refund or Exchange Decision”). In that case, the Product will be refunded or exchanged as soon as possible and in any event within …………………………days following the date on which the Refund or Exchange Decision was sent.
In the event of a refund or exchange of a Product, ANJO WOODEN SUNGLASSES shall fully refund the price of the Product to the User, including shipping expenses.
c) Common provisions for returns
The User shall comply with the following requirements to exercise the right of withdrawal and to make returns and exchanges of Products:
(i) To arrange collection of the Product, the User must first contact ANJO WOODEN SUNGLASSES by email at the following address: email@example.com;
(ii) The User may evidence his or her right of withdrawal in any manner permitted by law; such right shall in any case be deemed to have been validly exercised by returning the Product;
(iii) The Product must be returned in the same condition in which it was received. ANJO WOODEN SUNGLASSES shall not refund any amount if the product has been damaged, so the User must be careful with the Product while in his or her possession; and
(iv) The refund will be made by using the same form of payment as used to pay for the Product.
For any query or issue in connection with the Orders, the User shall contact ANJO WOODEN SUNGLASSES by email at the following address: firstname.lastname@example.org
This document was last updated on September 20, 2015